Thursday, March 20, 2008

As at March 2008

List of Resorts open to members as at March 2008
1. Heritage Hotel Ipoh, JLn Raja Hilir,Perak - Superior room
2. Heritage Hotel Cameron Highlands, Tanah Rata, Pahang - Superior room
3. Butterworth Travel Lodge, Loron Bagan Luar, Butterworth, Penang - Standard Twin room

Additional local resorts
4. Zon Regency Hotel (Eden Garden)Komplek Bebas Cukai JB Stulang Laut - Std Twin room
5. Copthorne Orchid Hotel (since November 2007), Penang
6. Cititel Express Kuala Lumpur
7. The M Suites, JLn Skudai, Johor Bahru - Tropical Studio Suite
8. City Bayiew, Jln Hang Tuah, Melaka - Superior room
9. Genting Permai Park & Resort, 10Km Genting Higlands, Pahang - 3-Bdroom Apartment
10. Pangkor Puteri Resorts, Jln Pasir Bogak, Perak - 2Bdrom Apartment
11. Paradise Lagoon Hotel, Port Dickson, Negri Semibilan - 2-Bdroom Apartment
12. Sutra Beach Rsort, Kg. Rhu Tapai, Setiu Terengganu - Std/Twin Bedroom
13. Holiday Villa Cherating, Kuantan, Pahang - Std/Deluxe room
14. Stanford Hotel, Jln T.A.Rahman, Kuala Lumpur - Std Twin room

15. Aseania Seaview Resort, Jln Pantai Tengah, Pualu Langkawi - Superior room
16. Country Villas Kajang, Country Heights Kajang, Selangor - 3-Bdroom Apartments
17. Royal Crown Hotel, Phuket, Thailand - Superior room
18. Best Western Resort Country Club, New Dehli, India - 2-Bdroom Apartment

Wednesday, March 19, 2008

Complaint - Difficulty In Booking Of Rooms

From: Dominic <>
Date: Thu, Mar 13, 2008 at 1:47 PM
Subject: Complaint - Difficulty In Booking Of Rooms

To: Mr. Toa Kim Meng (Deputy Chairman Complaint Bureau)
As per our tele-conversation dated 11 March 2008, I would like to make some complaints. Listed below are my complaints.

1) I find it tedious making booking of rooms via the phone as the date/ hotel is always fully booked or no vacancy.

2) Since there is no HGVC office in Johor Bahru anymore, it is very inconvenience and very expensive for us to make phone call from JB to make booking of rooms. I have to fax my HOLIDAY REQUEST FORM to KL and wait for the feedback if the requested hotel was fully booked or not.

3) In view of the above points 1 & 2, I cannot fully utilize my 7 nights of entitlement for year 2007 (before 7th May 2008) and the balance 6 nights were forfeited due to unavailable of hotel rooms.

a) Set up an Internet portal where we can check the available dates and hotel to enable us to make online booking.

b) Automatically inform us of any unutilized entitlement so that we can have it accrue to the following year.

c) Reopen the Johor Bahru office.

Member details:
Name : Mr Teoh Kah Tat
Membership no: 231316/I

Best rgds.
Dominic Teoh.