From: Dominic <email@example.com>
Date: Thu, Mar 13, 2008 at 1:47 PM
Subject: Complaint - Difficulty In Booking Of Rooms
To: Mr. Toa Kim Meng (Deputy Chairman Complaint Bureau)
As per our tele-conversation dated 11 March 2008, I would like to make some complaints. Listed below are my complaints.
1) I find it tedious making booking of rooms via the phone as the date/ hotel is always fully booked or no vacancy.
2) Since there is no HGVC office in Johor Bahru anymore, it is very inconvenience and very expensive for us to make phone call from JB to make booking of rooms. I have to fax my HOLIDAY REQUEST FORM to KL and wait for the feedback if the requested hotel was fully booked or not.
3) In view of the above points 1 & 2, I cannot fully utilize my 7 nights of entitlement for year 2007 (before 7th May 2008) and the balance 6 nights were forfeited due to unavailable of hotel rooms.
a) Set up an Internet portal where we can check the available dates and hotel to enable us to make online booking.
b) Automatically inform us of any unutilized entitlement so that we can have it accrue to the following year.
c) Reopen the Johor Bahru office.
Name : Mr Teoh Kah Tat
Membership no: 231316/I